FAQs

When will I get my order?

UK orders will be sent the next business day using Royal Mail and will arrive within 2-4 days.

All other orders will arrive within 7-10 days.

I'm in the US, Canada or Australia. Why can't I order hardbacks from your store?

My printer, BookVault, doesn't have a print partner in the US or Australia that can produce my hardbacks.

Where else can I buy your books?

You can buy my books pretty much anywhere online and in all
formats. All you have to do is search for CK Harewood on your preferred retailer and my books should come up.

Can I order your books from my local bookshop?

Yes, you should be able to. My books are listed in all the usual catalogues that booksellers use.

Can I get your books at my local library?

Yes, you should be able to. You may have to put in a request as they may not be sitting on the shelves, but my books are listed in all the usual catalogues libraries use to place orders.

Why can’t I buy your audiobooks direct?

Some of my audiobooks are in an exclusive agreement with Audible, so I can't sell them on my shop or list them anywhere else.

There is a problem with my order. Can I return it and get a refund?

I want you to be happy with your purchase. If you do have a problem with your order, then please contact me in the first instance and I will do my best to rectify it.

Why can't I get a refund on digital downloads?

Digital items are delivered instantly via email ready for downloading and can be accessed by the customer immediately. Therefore, these items are non-refundable. If, however, there has been an issue in the delivery of your digital purchase (i.e. you didn't receive the email with the download link), please contact me and I will do my best to resolve the problem.